FAQ, Shipping & Shop Polices

All items in the shop include shipping to the contiguous United States!

If you have a question that is not answered here, please contact me!

 


 

Payment 

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How can I pay?  I use PayPal as my payment processor. You can pay using your PayPal balance, or with a Visa, MasterCard, American Express, and Discover card.

 

Is your site secure?  Yes. Payment is made through PayPal, not through this site. I will never even see your credit card number; PayPal will send me a notification letting me know you've paid. ♥

 

Do I have to have a PayPal account to buy? Nope! You can pay with your credit card without a PayPal account.

 


 

Shipping

Shipment time frame (In Stock Items): Items will ship within 2-3 working days (Excluding Saturday and Sunday). If you need an item quicker, contact me for Priority pricing!  I'm always happy to work with customers.

Shipment time frame (Commissions): Commissions can take anywhere from 1-2 weeks to complete.

Shipping Method: Items are shipped via USPS; most are small enough to ship First Class Parcel.  Larger paintings may be shipped a different class postage depending on weight!

Shipment Address: I will ship to the address provided by PayPal.  If you need it sent elsewhere, please notify me!

International Shipment & Buyers: International buyers are welcome!  Please message me before purchase for a shipping quote.  Please note that you will be responsible for any and all duties, taxes and/or customs fees.

 


 

Refund Policy

Refunds are issued in cases of damage during shipment. If your clay creation is damaged during shipping, please send me a message within 5 days of receipt of order to request a refund or replacement of the item. Images of damage will be requested.

If original art is damaged, please send me a message within 5 days of receipt of order to request a refund.  Images of damage will be requested.